If you paid your booking by credit card, and you wish to cancel it before the start date, you may request a refund to the same credit card.
There are likely to be administrative fees on the total prepaid amount. The fee will depend on the time between the date of payment and the commencement of the rental. For more information and details of these fees, please contact your regional representative.
No refund will be made for the unused period in case of early return.
This Privacy Notice does not apply to those Avis, locations that are owned and operated by an independent licensee not owned nor controlled by Avis or any Avis affiliate or subsidiary.
Avis needs to collect personal information from you to rent a vehicle or provide our other services. We collect personal information when you give it to us, such as by telephone, fax, postal mail, email, at the counter, upon completion of an application or enrollment form, or through your use of one of Avis’s website or mobile Apps or the use of our products and services.
We may also automatically collect technical information about your devices when you use our website and App. To learn about our online data collection, go to the Online Data section.
Any disputes regarding how we handle your personal information will be governed by the terms of your vehicle rental or the terms of use of our website or App, unless otherwise required by applicable law.
When you make a reservation, rent a vehicle or join one of our programs, we collect personal information from you, such as: Name, Email address, Home and/or business address, Telephone numbers at which we can reach you, Date of birth, Payment information such as your credit or debit card details (security code is obtained for transaction only – we do not keep it), Information from driver’s license and/or other government issued identification, Special discount codes, partner member numbers, association memberships (for discounts, special privileges and points programs). and other information that may be required to rent you a vehicle and/or provide you with services.
We may also collect demographic information about you such as your age, gender, habits or preferences, where you rented the vehicle, were any special needs or equipment requested, whether you are part of a corporate or rewards program, where and when you returned the vehicle, customer service inquiries or complaints, payment arrangements, insurance preferences, gas consumption, mileage, accident history and other information related to the vehicle and your use of it. We use this information to administer your rental and also to better understand our customers and provide you with relevant offers.
The information we collect is used to provide you with our great services (for example, renting a vehicle and providing discounts and offers) and for our business purposes (research and development of new products and services and enforcing our legal rights).
One more thing: when you call us (from any phone), we may record or monitor the call for qualify control, training or similar purposes.
Internet information.
When you download, visit and use our websites and/or Apps, Avis automatically collects technical information. This section tells you more about what technical information we collect and why we collect it.
We may collect your IP address when you visit our websites to help us diagnose problems with our main computers, for system administration, to report aggregated information to our business partners, and to audit the use of our website. We do not 4 normally link IP addresses to anything personally identifiable. In select circumstances, we may use IP addresses to help us identify you when we feel it is necessary to enforce compliance with our Website Terms of Use or to protect our service, site, users or others. We may also collect your browser type, Internet Service Provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/ or clickstream data to analyze trends in the aggregate and administer the site.
Cookies & other similar technologies.
We use cookies, scripts, pixel tags, etags, web beacons and other similar technologies to help us recognize you, remember your previous rentals, your travel preferences, etc., so you don’t have to tell us over and over again! This helps us make the website more convenient and efficient. We also use these technologies to track website usage trends and patterns, personalize features, and tailor advertisements to you and provide you with a personalized marketing experience. We share website usage information about visitors with selected third parties for the purpose of targeting our Internet advertisements on our websites and other websites that display our advertisements. You can control your cookies and other technology preferences by going to your browser settings and tools. To learn more about our interest-based online marketing programs, read the sections below on Online Advertising and Your Choices.
Online advertising.
Avis uses third-parties to provide online or electronic ads on our behalf. These third parties use data about your visits to our websites and Apps usage to send you customized ads that may be of interest to you. This information is collected using cookies, scripts, pixel tags, etags, web beacons and other similar technologies by Avis and our third-party advertising partners.
Marketing.
Avis sometimes also shares personal information with third-parties to help us with our marketing and promotional projects, such as managing our social media pages, running contests, sweepstakes and other promotions, or sending marketing communications.
If yon’t want to receive promotional and marketing emails and text messages from Avis you can withdraw your consent at any time.
Analytics.
We use analytic software, such as Google Analytics and others, to help us to better understand the functionality of our software on our websites and Apps on your device. This software may record information such as how often you use our App, which features you use or don’t use in the App, aggregated usage, performance data, and where the App was downloaded from. This information isn’t connected to you.
Want to learn about all the data and happenings when you visit our websites or use our Apps? Learn more under the Online Data section.
Children.
Avis’s websites, Apps and services are not for children under the age of 13. This includes any links to other websites that we provide for your convenience. We don’t knowingly collect personal information from children for any reason. If you think Avis has received personal information of your child or another minor, please contact us as the information at the bottom of this Privacy Notice.
Safeguards.
The security of your personal information is important to us. We take reasonable steps to make sure your information is protected from unauthorized use, access, disclosure, alteration, destruction or loss. For more sensitive personal information, we use firewalls and Transport Layer Security (TLS) encryption.
We do not ask for sensitive information, such as your credit card number, passcode, account number or pin number, in an e-mail, text or on a website not operated by Avis or its affiliates. If you do receive a suspicious request, do not provide your information and report it by contacting one our representatives below.
You are responsible for keeping your account passcode, membership numbers and pin numbers safe and secure. Don’t share those with anyone! If there is an unauthorized use or any other breach of security involving your information, you must notify us at the contact information below as soon as possible! Avis is not responsible or liable for any loss or damage if your account passcode, membership numbers and pin numbers are stolen or used inappropriatel.
Storage and retention.
Avis, just like our customers, are all over the world. Avis stores your personal information in the United States. Sometimes, Avis may need to transfer your information to locations outside the United States as part of our normal business operations, and the information may be subject to laws of other countries. If so, Avis takes reasonable steps to ensure your information is treated and protected similarly as if it were in the United States. This Privacy Notice is intended to be governed by the laws and requirements of the United States, which may not necessarily be consistent with the laws and regulations of the country where you live.
Avis keeps your personal information for as long as you have an account with Avis, or as needed to provide you our services. If you close your account or request we provide you our services, we may retain your information because we have legal, auditing or account obligations or it is in our archive system and cannot be separated from other information.